Frequently Asked Questions

If you don't see your question here, you can start a chat or email us at hello@sundancequilting.com

How big does my backing need to be?

• We require that backing be four (4”) inches larger on all sides.  Add 4 inches to each side of the top measurements or a total of 8 inches to the top width and length.  For example if your quilt top is 60”X70” please ensure that your backing is at least 68”X78”.  
• If you have minky backing, we require five (5") inches due to the stretchy nature of the fabric.
• If your backing isn't the correct size, we will contact you and will need to get new backing or charge a fee to piece it to allow us to attach it to the machines.

Where do I send my quilt?

• We have a new address!  Please send your quilt tops and backing to:

Do I have to pay the return shipping?

• Not usually.  Orders over $65 get free shipping.  If you get the quilt to us we will get it on the machines to be quilted in 3 weeks (generally 2 weeks outside of the Christmas holiday rush) or less from when we receive your quilt. We the will package it up nicely and get it delivered (with insurance) right back to you. 
• Our friends in Alaska and Hawaii do have a $15 shipping charge.
• It is safe, simple, and fast.  If you want quicker return shipping, we do offer a few faster options.  What are you waiting for?  Send that quilt in, we can’t wait to get started!

Is the batting included?

• Batting, thread, and a fresh needle is included in the price of every quilt top we quilt.  We don’t love the thought of adding a ton of add-on charges and find it simple and straightforward to include everything necessary to complete your project in the base price.  

What kind of batting do you use?

• We use Winline 80/20 cotton and polyester batting.  It is super soft and durable and made here in the USA.  There are no chemicals or bleaching and you’ll love how it quilts up.  It is low loft quilters batting.

How does the binding work?

• We offer machine binding services for a flat rate of $75.  We have a team of super talented binders that do a great job finishing your quilt. 
• Ideally, you will provide the perfect fabric that you love for your binding. You just need to send enough fabric to bind your quilt and our team will cut and piece it for you.
• If you don't send your own backing, we default to using the extra backing from your quilt.  If there is not enough leftover backing, or backing can’t be used (i.e. minky) then we will select from our small library of fabrics and do our best to pick something that we feel looks nice.
• Again, if you are sending their own fabric for binding, our binders would prefer for the strips to NOT be precut so that we can make sure they are cut to our preferred size of 2.5 inches. 
• We also DO NOT roll excess backing over for the binding.  

What machines do you use?

• We are proud to quilt on Infinity longarm machines made by Handi Quilter.  These machines are assembled locally here in Utah and we are glad to use these innovative machines and we’re confident you’ll love their precision quilting.

Can I use minky or cuddle backing?

• Is there anything more comfy than a minky backing?  We LOVE how soft and cuddly minky and cuddle backs are, they’re irresistible.  As long as you include the extra 5” on all sides (10” inches total for width and length, see above) we’ll get started right away and you’ll absolutely love how your quilt will turn out.

Do you do custom quilting?

• We don’t do custom quilting but we stand in awe of the talented artists that do! We hang our hats on our ability to provide stunning edge-to-edge quilting that is done quickly and affordably.   We will cheer on the custom quilters from a distance though and love to admire their handiwork.

Do you have different thread options?

• We currently offer a multitude of Omni thread choices.  Omni is a strong, bright, poly-wrapped poly core thread that is extremely durable. It comes in 172 colors and we sometimes are just plain mesmerized when looking at our thread rack.  We love to help match colors and know that right thread can take your project to another level.